Summary:

This role is responsible for administering and supporting the US employee benefits programs, including health & welfare, retirement, and leave programs. The ideal candidate will have a solid understanding of US benefits regulations (e.g., ERISA, HIPAA, COBRA, ACA), experience with benefits platforms, and a proactive, service-oriented approach to supporting employees across time zones. This is an India-based role that operates in alignment with US business hours.

Job Description:

1. Benefits Administration:

a. Manage day-to-day administration of US employee benefits programs (medical, dental, vision, FSA/HSA, life insurance, disability, 401(k), etc.).

b. Coordinate benefits enrollments, changes, and terminations in HRIS and benefits platforms.

c. Support the annual Open Enrollment process including system testing, employee communication, and vendor coordination.

2. Employee Support:

a. Respond to employee queries related to benefits via email, ticketing systems, or virtual calls.

b. Educate employees on plan provisions and ensure understanding of benefit options and policies.

c. Partner with US HR Business Partners on any escalation that requires vendor relationships or employee interventions. Additionally, has foresight to coordinate handoff to US team on any urgent ongoing issue that is not resolved during normal business hours or will span into weekend hours.

3. Vendor & Data Management:

a. Liaise with US-based vendors and third-party administrators for eligibility, claims, and escalations.

b. Maintain accurate employee records in HRIS and benefits systems and ensure timely updates.

4. Compliance & Reporting:

a. Ensure compliance with US federal and state regulations (HIPAA, COBRA, ERISA, ACA, etc.).

b. Assist US HR Team with audits, government filings (e.g., Form 5500), and reporting requirements.

5. Process Improvement:

a. Recommend and help implement process improvements to streamline benefits operations.

b. Document standard operating procedures and maintain process documentation.

Text Box: PROFESSIONAL QUALIFICATIONS/EXPERIENCE